Privacy Policy — Midlands Freight Solutions

Last updated: [01/11/2025]

1. Introduction
Midlands Freight Solutions (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website [www.midlandsfreight.co] or use our services.

2. Information we collect

• Personal information you provide: name, email, phone, company name, address, billing details, shipment details, identity documents (if required for customs).

• Transaction data: payment details (we do not store full card numbers; processed by third-party gateways such as [Stripe/PayPal/SSLCOMMERZ]).

• Technical data: IP address, browser type, device information, cookies, and usage data collected automatically.

3. How we use your information
We use your data to:

• Provide and manage shipping, tracking, customs clearance and related services.

• Process payments and invoices.

• Communicate about your shipments and respond to inquiries.

• Improve our website and services; for analytics and security.

• Comply with legal obligations (e.g., customs, anti-fraud).

4. Sharing your information
We may share data with:

• Carriers, customs authorities, warehouse partners and service providers for shipment handling.

• Payment processors (Stripe, PayPal, etc.).

• Legal or regulatory authorities when required.

• Third-party service providers under contract who help operate our services (they must protect your data).

5. Data retention
We retain personal data as long as necessary for the purposes described (typically for business and legal requirements — e.g., 3–7 years for financial records), or until you request deletion where legally permitted.

6. Security
We implement administrative, technical and physical safeguards to protect your data. No system is 100% secure; if a breach occurs we will notify affected users and authorities as required by law.

7. Your rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict processing. To exercise these rights, contact: info@midlandsfreight.co.uk.

8. Changes to this policy
We may update this policy; we will post the updated version with the “Last updated” date.

9. Contact
Questions about this policy: info@midlandsfreight.co.uk.