Refund Policy — Midlands Freight Solutions

1. Overview
This Refund Policy sets out when refunds, credits or adjustments may be issued for services paid to Midlands Freight Solutions.

2. Payments & refundable items

• Service fees: Once services are performed (e.g., actual carriage, customs clearance), fees are generally non-refundable.

• Prepaid bookings/cancellations: If you cancel before pickup and the carrier or suppliers have not incurred costs, a refund or credit may be issued less any administration or third-party cancellation fees.

• Deposits: Deposits may be non-refundable if suppliers/carriers retain them.

3. How to request a refund
Send refund requests to billing@midlandsfreight.co.uk with invoice number, booking reference and reason. We will review and respond within [7–14] business days.

4. Refund processing
Approved refunds will be paid via the original payment method within [7–14] business days (bank transfer processing time may vary).

5. Disputes
If you dispute a charge, contact us first to resolve the issue. If unresolved, follow the billing dispute instructions on your invoice or contact your payment provider.

6. Exceptions & third-party fees
Refunds do not cover third-party costs (carrier, customs, port fees) already incurred. Any refunds are subject to deduction of such fees and administrative costs.

7. Contact
For refund queries: billing@midlandsfreight.co.uk.